Anthony Zanardo
Director, Participant Operations
Anthony is currently Director of Operations at CMEPP. In his four years at CMEPP, Anthony has implemented many progressive changes at the organization including, initiating and leading CMEPP’s BPS compliance initiatives, managing integration of CMEPP’s Master Services Agreement (MSA), and introducing data analytics that improved response time and customer satisfaction.
Before joining CMEPP, Anthony worked at Johnson and Johnson for over 29 years in the medical device and diagnostics sector. This experience gave him a broad knowledge and understanding of Canadian healthcare and medical equipment management. While at J&J, Anthony managed day to day operations of the national Customer Technical Services Business Unit, coached and mentored technical service representatives, and delivered solid growth results for the unit over a four year period.
With experience in both sales and operations, Anthony has a strategic awareness of customer expectations and has a high comfort level for leading teams through times of change and transition.