If there’s anything we’ve learned in the past two years, it’s that the world is digitizing faster than ever and responsiveness has become a critical client expectation. Our website serves us well, but Participants have told us they wanted readily accessible and detailed information about their equipment under our management.
We got to work on designing and delivering a new Participant Portal, and we’re excited to announce that it’s finally here.
A portal that is friendly and useful
When they log in to the portal, Participants will see their full equipment list and a detailed Preventative Maintenance (PM) schedule – which pieces of equipment have had their PMs and when the next PMs are coming due. We also decided that both Participants and Suppliers could benefit from a Supplier Scorecard. The Scorecard is a measurement of supplier performance on PM completion rates, service frequency and issue resolution time against the CMEPP aggregated average.
Our portal is developed and maintained separately from our website, so you can expect to have a consistent experience when you log in to check your equipment list, status of PMs, and the Supplier Scorecards.
We value your opinion
We’re excited about this new platform and its potential for engaging our Participants and Suppliers in newer and more efficient ways. This is the first phase – based on your feedback, we plan to keep on adding new features and making it interactive so adjustments can be made in real time.
We recognize this information is about you and we want that reflected throughout the portal.
Thank you to our internal team and IT partners for their dedicated efforts on this project – their dedicated approach has created a site that makes it easy to find all the information you’re looking for. And thank you to all our Participants and Suppliers for waiting patiently for this day. Let’s get started!
The CMEPP Team