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Working with our Supplier network to build strong service relationships

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Our relationship with our Supplier network is based on a shared purpose: satisfying the medical equipment needs of our hospital clients and members. This involves:
  • Innovating to contain dramatic cost increases
  • Maximizing efficient allocations of healthcare dollars
  • Recognizing the importance of equipment uptime in support of healthcare workers, patients and our healthcare system
Meet our Supplier Network

In compliance with the Public Sector Procurement Directives, CMEPP has a Vendor of Record (VOR) program. When Suppliers meet clearly defined criteria, they are promoted as qualified VOR Suppliers within the CMEPP Network.

Suppliers with VOR status

HOW WE WORK WITH SUPPLIERS

As a Supplier, you have first-hand knowledge of the challenges facing your hospital clients. Our healthcare system is experiencing operational challenges on top of severe resource constraints: a weaker financial position and attracting and retaining staff. All at the same time as they’re undergoing rapid technology transformation.

When Suppliers work with CMEPP, some of those challenges are alleviated. Here are some of the benefits you’ll experience when you work with CMEPP and our Participant community:

  • Access to a pipeline of reliable information
  • Single point of contact to resolve operational and administrative issues
  • CMEPP manages on-site issues, removing need for Supplier staff in all geographic areas
  • Streamlined work order approval, agreement and payment process
  • Higher customer satisfaction

THE SUPPLIER PORTAL: USEFUL INFORMATION WHERE YOU NEED IT

We know we’re accountable for a high standard of service delivery. The Supplier Portal adds another level of transparency in our dealings with our valued Supplier community.

With the Portal, we’ve streamlined processes to help our Suppliers stay informed and reduce their administrative burden.

What Suppliers see in the Portal: The Portal contains Reports and Documentation that relate specifically to each Supplier organization. The nine reports on the Portal provide Suppliers with their Preventative Maintenance dashboard and calendar, payment information tracking, an active service contracts database, their equipment list and service log.

In the Documents section, Suppliers can access personalized documents that relate only to them, for example, their Master Service Agreement.

Navigating the Supplier Portal: For information on how to access and navigate the Portal, Suppliers can watch the Supplier Portal Navigation Video  and the Your Reports Training video.

If you need any assistance moving through the Portal or finding information, please send a note to support@cmepp.com.

CMEPP Portal Information

BUILDING A STRONG SUPPLIER RELATIONSHIP: SOMAGEN DIAGNOSTICS AND CMEPP

A CMEPP Supplier since the early 2000s, Somagen Diagnostics is an Alberta-based company specializing in comprehensive in-vitro diagnostic medical devices. As recently as two years ago, the relationship with Somagen was complicated by the one-off approach to managing a high quantity of equipment in the CMEPP program. 

When Penny Gklinos, CMEPP’s Supplier Contracts Specialist returned from maternity leave in 2022 and reached out to Martin Brault, National Director for the Technical Services for Somagen Diagnostics, Vantage Endoscopy, and AMT Surgical, both parties were motivated to bolster the relationship.

Somagen has upwards of 80 pieces of equipment administered by CMEPP and it became clear that arranging this through a master agreement made the most sense.

“Together with Penny and the CMEPP team, we were able to identify areas of opportunity that we never would have found otherwise,” says Martin.

Read the full story here.

THE CMEPP MODEL OF SERVICE DELIVERY

Become a CMEPP Supplier

WHAT OUR SUPPLIERS SAY

“What I appreciate about CMEPP is that they empower their customers by providing them with all the information they need to make informed choices about servicing their equipment. CMEPP recognizes the benefits that an Independent Service Provider such as Christie Innomed can offer. As a Vendor of Record, we align with CMEPP's goals of Trust, Flexibility and Savings by offering solutions that ensure high-quality, cost-effective service that help customers extend the useful life of their equipment.”
Carl DeCosteVP, National Service
Christie Innomed
Carl DeCoste
“Our values align very closely with CMEPP’s and so we’re delighted to be able to work together. We both want quality work, faster uptime on equipment and a great customer experience.”
Virender LohchabDirector
VigTech Consulting
Virender Lohchab
“Working with CMEPP has built awareness within Canadian hospitals of the cost-effective probe evaluation and repair services our organization provides. When a probe is not working as it’s intended, this creates the potential for a negative clinical outcome. Our goal is to get the highest quality equipment in Sonographers’ hands so they can provide the best possible diagnosis for patients. Like CMEPP, we know that putting an emphasis on quality and keeping assets working longer also drives down cost.”
Dave DallaireVice President of Sales, Acertara
Dave Dallaire
“For us, becoming a Vendor of Record was a key stepping stone for our company because it aligns with what we do on a regular basis. Through TRH’s preventative maintenance program, we gain familiarity with the hospitals’ equipment and work with them to create alternate options for cost savings. CMEPP is a key partner in this process to help ensure hospitals can provide uninterrupted service for their patients.”
Tyler HasenpflugPresident, TRH Services a div. of Brandon Biomed Inc.
Tyler Hasenpflug
“Since 1986, Precision Microscope Services Ltd. has been providing quality preventative maintenance and repairs to all makes of optical microscopes (Zeiss, Leitz/Leica, Olympus, Nikon, etc.) and we perform the work on-site whenever possible. Our goal is to make sure our servicing doesn’t interrupt the workflow of the microscope end users. I’m pleased to report that working with CMEPP has been seamless as instruments are moved over and onboarded.”
Scott WeirPrecision Microscope Service Ltd.
Scott Weir
“For us, becoming a Vendor of Record represents another way we can take care of our customers. When dealing with lab equipment in a clinical or quality control laboratory setting, it's critical that those pieces of equipment are in good operating condition and downtime is minimized. With CMEPP, it’s been easy to provide continuous service without interruption.”
Allen CuaresmaNational Service Sales Manager, Unity Lab Services
Allen Cuaresma
“CMEPP keeps it simple. When I’m working with CMEPP, it's straightforward, it gets done quickly. We don’t have to jump through hoops and go through different channels. Working together, we live up to the IMI motto which is to be a cost-effective service provider and get the customer up and running.”
Wilfred KrasinDirector of Service, Image Monitoring Inc.
Wilfred Krasin
“CMEPP came along at precisely the right time in the evolution of our business. You’ve been a great fit for us because you’ve streamlined the way the service and the billing are handled while we can still focus our efforts on picking up the phone and helping solve customer problems directly. For Xtron, it was a strategic decision to build our relationship with CMEPP.”
Nick FodorService Manager, Xtron Imaging Inc.
Nick Fodor
"At Somagen, we're focussed on good customer service and working closely with CMEPP has reinforced that."
Martin BraultNational Director for the Technical Services for Somagen Diagnostics, Vantage Endoscopy, and AMT Surgical
Martin Brault

THE CMEPP VENDOR OF RECORD PROGRAM

CMEPP renewed our Vendor of Record Program to be compliant with national procurement legislation, including The Canadian Free Trade Agreement (CFTA), The Canadian European Union Comprehensive Economic and Trade Agreement (CETA) and the Broader Public Sector (BPS) Procurement Directive (ensuring hospitals achieve value for money in an open, fair and transparent manner). 

As a VOR Supplier your status as a qualified supplier is promoted within the CMEPP network and you have access to CMEPP data and technology.

There will be an additional qualification opportunity to become a Vendor of Record in 2026. If you’re interested in learning more about becoming a VOR and the next Supplier Qualification period, please get in touch with CMEPP.

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For Suppliers, the designation of VOR with CMEPP has the following advantages:

  • Reduced reliance on hospital RFP and quote requests
  • More efficient work order approval and service contract awarding process
  • Access to a growing critical mass of hospitals through one channel
  • Standardized agreement terms and conditions for all hospital equipment
  • Coming soon: VOR Suppliers will receive service contract summary information
  • Fast payment turnaround – no date-based delay if Agreement, Work Order and Invoice align
Contact CMEPP